Basic Duties will include but are not restricted to the following:
1. Handling Customer Reception and enquiries in a professional manner and uphold the company’s image and ensuring ethical practices.
2. Supervise and ensure that all documents and records pertaining to operational requirements on import and export (airfreight/sea freight /road freight /warehousing/cross trade) are maintained, filed, distributed and accounted.
3. Ensure that the company’s policies and work procedures are adhered to.
4. No unauthorized credits are given to clients/customers without management approval.
5. All staff must be trained to perform their functions and handle responsibilities.
6. Monitor and Audit staff performance.
7. Maintain Database records as instructed and submit reports as instructed by the management.
8. Public relations with airlines and regulatory officials at the airport to maintain the organization’s image and operational efficiency.
9. Correspondence by email on operational and sales matters with Swift Network Offices and Network agencies via World Cargo Alliance, Security Cargo Network, and FETA Members etc.
10. Supervise and coordinate entire running of Operations for Air&Sea Freight Movements.
11. Coordinate with the accounts on reconciling accounting records for Airfreight&Sea Freight Movements.
12. Check and approve invoices received from overseas agents for payments.
13. Ensure timely invoicing for Import and Export consignments.
14. Follow-up on outstanding payments from Clients/Agents etc.
15. Ensuring Branch Budget/Targets are achieved on monthly basis.
16. Ensuring Financial Disciplines and Integrity in office.
17. Ensuring increase in Sales and Profitability.
18. Coordinate with Sales Executive on market information.
19. Ensuring regular sales visit to existing and new customers.
20. New business Development must be taken care of.
21. Relation Development: Network Offices, Network Agents.
22. Sales Development: Regular Visits to Clients, Timely quotation and follow ups.
23. Customer Service: Ensure customer service is at the best and customer is happy with service we are providing.
24. Reports: Weekly Sales Report/Profit Report must be provided.
25. Cost Management: Ensure Cost Management is done at all times.
26. Any other function/Responsibility as communicated by the management.
Essential:
1. Proven senior level experience in Freight Forwarding Industry of at least 2 years.
2. Demonstrated experience of knowledge to manage logistics responsibilities and tasks in all logistics areas.
3. Demonstrated experience in multitasked staff management.
4. Able to work as a part of a management office team and work closely with different offices of Swift Network
5. Abilities to independently manage all logistics activities in all areas and report to Regional Manager.
6. Excellent reporting and communication skills.
7. Ability to work as part of a team in a multi-cultural setting
8. Ability to manage stress
9. Ready to travel and visit swift network offices, if required.
10. Fluent in English
Desirable:
1. Degree or Diploma in Business, Logistics, Supply Chain Management or a similar field
2. Experience in the same position, preferably working with Freight Forwarding Company
3. Basic understanding of IT
工作地点： 浙江义乌